Case Study: Employees
[4.16, 4.17] Our employees are a critical part of our business—they sustain day-to-day operations, generate new business, maintain existing relationships and are most often the face of the company to our external stakeholders.
To enhance two-way communication between management and employees and ultimately create an enhanced working environment, we introduced our first Global Employee Survey in October of 2009. The survey was conducted in six languages and achieved a greater than 90 percent participation rate.
During our first all-associates meeting of 2010, we communicated a global overview of the findings from this survey to all employees. Our CEO addressed the high level of associate participation as well as communicated goals and aspirations for 2010 and beyond.
In addition, we plan to form internal, cross-functional teams to assess the survey results and create measurable recommendations for key areas of improvement.
Engagement with our employees also was enhanced through our Corporate Responsibility Champions. At the end of 2009, we conducted a survey of this group to learn how to improve the program. The results were positive and will help us better engage employees.